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Rebuilding Healthcare Tech: Data, AI, and Leadership with Steven Meyer
Description
Steven Meyer, CIO at New York Ophthalmology, joins the show to break down the real challenges facing healthcare technology today. From fragmented EHR systems to the hidden security gaps inside small practices, Steven brings a rare combination of technical depth and operational empathy.
In this episode, he unpacks why interoperability has stalled for over a decade, how AI can finally bring accountability and intelligence to medical practices, and why leadership in healthcare technology requires empowering people, not dictating solutions.
Listeners will learn:
- Why current EHR systems fail providers and patients.
- How AI can act as a “virtual CFO” and drive smarter decisions.
- What real leadership looks like inside fast-paced, high-stakes environments.
Key Takeaways
From Fixing Computers to Leading Healthcare Innovation
“We were always looking for ways to do more with less… the more you can automate and watch the
ball bounce, the better.”
Steven shares how a simple paper-route job evolved into a full-scale technology career. His path—from hospitality tech to MSP work to healthcare—gave him an operator’s mindset long before healthcare embraced automation.
The EHR Fragmentation Problem No One Is Solving
“Too many times they’re trying to be everything… just be some things really good and let others build the rest.”
Steven explains why EHR systems remain closed, slow, and resistant to interoperability despite years of industry promises. He argues that EHRs should act as open, well-structured databases—not walled gardens blocking innovation.
AI in Healthcare: Beyond Dictation to Real Intelligence
“AI should tell you what’s going on in your practice and what you need to be aware of.”
While most vendors push AI for notetaking and billing, Steven believes the real opportunity lies in analytics, financial intelligence, and operational awareness. He outlines how AI can identify revenue gaps, care variance, scheduling issues, declining referral sources, and compliance risks—far more valuable than automated documentation.
Security Reality for Small Practices
“Most breaches aren’t hackers breaking your router… it’s social engineering.”
Steven breaks down the real threat landscape not firewalls, but people. He provides practical counsel: cloud-first systems, limiting local downloads, using modern authentication tools, and training teams to avoid social engineering traps.
Leadership That Creates Innovation
“You need the buy-in from your team. Let them understand the vision and make it their cause.”
Steven’s leadership philosophy centers on empowerment, clarity of vision, and removing toxic behaviors. Innovation only happens when people feel ownership and understand where they’re headed.
Advice for Future Innovators
“Anybody can literally do anything now… but you still have to put in the hours.”
His advice to young technologists is simple and timeless: put in the work, stay curious, and use today’s tools to eliminate excuses.
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