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Transforming Mental Health with AI: Lesley Jordan of Clinicom on Innovators Playbook
Description
In this episode of Innovators Playbook, host Seth Narayanan sits down with Lesley Jordan, Chief Product and Technology Officer at Clinicom, to explore how AI is revolutionizing mental and behavioral healthcare. With a background spanning clinical trials, digital health, and regulatory compliance, Les shares his career journey and how it led him to Clinicom, where he now spearheads product and technology development. He unpacks how Clinicom uses adaptive assessments, GenAI-powered SOAP note generation, and regulatory-first design to deliver scalable and secure mental health tools.
The conversation dives deep into the tech behind Clinicom’s AI-powered assessments, EMR integrations, compliance with HIPAA/GDPR/CFR standards, and the emerging role of AI in population health. Les also shares his leadership philosophies, innovation strategies, and practical advice for aspiring tech professionals in today’s AI-driven landscape. Whether you’re in healthcare, tech, or product leadership, this episode is packed with insights on building impactful solutions that empower clinicians and patients alike.
Key Takeaways
Lesley Jordan isn’t just building digital forms, he’s redesigning how mental health care begins. At Clinicom, Les leads product and technology for a platform that uses adaptive AI assessments to detect over 80 conditions before a patient’s first session. In this episode of The Innovators Playbook, Les sits down with Seth Narayanan to unpack how early data, combined with LLM-generated SOAP notes, is giving clinicians a head start and helping track treatment progress over time.
From Clinical Trials to AI-Augmented Care
Les shares how his early work as a statistical programmer in life sciences evolved into leadership roles at Microsoft, Target Health, and now Clinicom. He explains the shift from augmented to generative AI in patient assessments, how his team uses IBM Watson to turn scores into narratives, and why privacy-first architecture, not just HIPAA and GDPR is central to product design.
Inside the Platform: Security, Compliance & Integration
In a space where compliance isn’t optional, Les walks through Clinicom’s approach to PHI encryption, data separation, and 21 CFR Part 11 readiness. He also reveals how FHIR-based EMR integrations automate assessment workflows, pulling appointments in, sending assessments out, and pushing reports directly into systems like Epic.
Product vs. Tech: Wearing Two Hats in a Small Team
Les reflects on the trade-offs of running both product and engineering in a resource-constrained startup. From ruthless prioritization using value vs. effort frameworks to alternating roles by day of the week, he shares how structure enables clarity, and why innovation needs constraints to thrive.
The Road Ahead: AI-Powered Population Health & Beyond
Looking forward, Les explores how AI could help clinicians query their own patient populations for pattern insights from medication efficacy to treatment outcomes. He also shares how Clinicom is planning for the future with a sharp focus on cloud infrastructure, scalable security, and targeted feature expansion.
Advice for the Next Generation of Builders
Les closes with clear advice for technologists entering the field: AI is touching everything, from coding to strategy to note-taking. Learn to prompt well, understand the tools, and position yourself not as a junior engineer but as someone AI-augmented from day one.
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